Our office will make every effort to schedule an appointment in a timely manner. In most cases, we are able to see urgent problems on the same day. If you are sick, please call as early in the day as possible so that we can schedule you to be seen. Appointments for physicals and surgical procedures are usually booked 3-4 weeks in advance, so please be sure to call ahead of time especially during the summer when students are returning to school. In order to preserve our commitment to quality care, requests for new prescriptions and antibiotics require an appointment.It is difficult to diagnose and accurately treat an illness without an office visit. If you are unable to keep your appointment, please notify the office as soon as possible.

In a life-threatening emergency, please call 911! A Sweet Home Family Medicine staff member is available on-call 24-hours a day, 7 days a week. To reach the on-call physician, please phone our office at 636-7800 and follow the prompts. It is important that you leave the phone number you can be called back at and if you have a caller-ID block, it must be turned off.

Refill requests are reviewed and phoned into your pharmacy within 24 hours. In some cases, your physician may request that you make an appointment before refilling your medication. We ask that you contact your pharmacy to see if a prescription is ready for pickup. Narcotic and other controlled can ONLY be electronically prescribed to the pharmacy. There can be NO EARLY REFILLS for controlled substances, in compliance with New York State law. Additionally, a written agreement between recipients of controlled substances and SHFM may be required.

Many insurance companies require you to obtain a referral from your primary care doctor prior to seeing a specialist. More often than not, there are conditions that can be evaluated and treated by your family physician and do not require a referral to a specialist. It is important that you are aware of your insurance company’s policy regarding referrals and that you call in advance of your appointment to obtain one.

Your first visit at our office gives both you and your physician an opportunity to meet one another and to review your health history. You will receive a complete physical exam and receive any orders for blood work at that time. Please be sure to bring all necessary forms, which are available for you to complete online, your insurance card, and a complete list of medications that you are taking. We may request your previous medical records on your behalf and you will be asked at the end of your visit to sign a Record Release form.

Sweet Home Family Medicine is affiliated with Millard Fillmore Suburban Hospital and Kenmore Mercy Hospital. Sweet Home Family Medicine utilizes the Hospitalist services at these facilities. Hospitalists are Physicians who specialize in the acute care of hospitalized patients only. They may care for our patients in the event of a hospitalization and are available at the hospital all day in case any changes in the patients condition occurs. These Physicians will communicate regularly with us and will provide us with a detailed outline of your care upon your discharge from the hospital. While these physicians will provide our patients with specialized acute care in the hospital, Sweet Home Family Medicine remains involved in your care. We are “on call” and available by phone 24 hours a day, 7 days a week.

Our staff generally make return phone calls several times throughout the day as their schedules permit. If you have an urgent problem, please let our staff know so that your call can be handled accordingly. If you are calling regarding lab results or x-ray reports, your call generally will be returned within 48 hours.

Our staff is dedicated to ensuring patient confidentiality at all times. Your health information can only be released with your consent. A medical records privacy policy form is available online. Please understand that it is our office’s policy to not disclose any information regarding your health without your written consent, this includes giving lab or test results to spouses, unless a special privacy form is signed. You can request a copy of your records; however, there is a processing fee of $0.75 per page.

Please provide our office with ample time to complete forms needed for work, school, disability, workers’ compensation. In general, we are unable to complete these at the time of your visit and require 7 business days to do so. You may also need to sign a consent form to release this information.  We may need to charge $5-$10 to complete forms based on complexity.

Sweet Home Family Medicine is a PATIENT CENTERED MEDICAL HOME and is affiliated with the CATHOLIC MEDICAL PARTNERS.